News : Phone Scams are Rising Dramatically in the UK
#contactcenterworld, @hiya, @realwire
Scam calls designed to steal money from victims are increasing in the UK, according to data released by Hiya, the call-blocking and caller ID company. The UK leads Europe in the highest percentage of nuisance calls, at a significant 13%. Immediately to follow are Spain and Sweden with 11% and 8%, respectively.
The number of calls to mobile phones claiming to offer compensation for a recent accident has risen by more than 76% in the last three months. Accident scams are the most commonly reported type of ‘robocall’ (an unsolicited, automated call) according to data analysed by Hiya from more than 100 million numbers in the UK.
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PPI calls are still increasing (by 24% in the last two months), despite reports that the number of claimants has fallen in the UK. PPI calls are the second-most reported phone scams, closely followed by calls claiming the receiver has won a prize in the Lotto (up more than 69% in the last two months).
Other commonly reported scams on the increase in the last two months are: bank scams (up 40%), of which fee refunds is the most commonly reported (up 23%); compensation for a flight (up 19%) and car finance scam calls (up 21%).
In order of prevalence, the top three phone scams are:
- Accident Compensation
- Prize Lotto Winner
In order of growth, the fastest growing phone scams are:
- Accident compensation (up 76% in the last quarter)
- Prize lotto scams (up 69% in the last quarter)
- Bank scams (up 40% in the last quarter)
"These calls are designed to use the lure of free money to entice victims to hand over information that could be used to defraud them," says Alex Algard, Hiya’s CEO. "The calls are getting more sophisticated, using technology to mimic a local trusted number and mask their true identity."
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Published: Thursday, October 13, 2016
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