Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : PhoneBurner Chooses Voipfuture for Monitoring New AWS-based Voice Platform

#contactcenterworld, @phoneburner

Hamburg, April 18, 2023. - Voipfuture, a provider of a carrier-grade, dual-visibility voice service quality monitoring and analytics solution, announced that it was recently chosen by PhoneBurner, after being able to resolve a problem the company encountered on extremely short notice.

PhoneBurner is a cloud-based dialing platform based in California that makes outreach more profitable.

In January 2023, PhoneBurner unexpectedly had to change their communication service providers, which led to a number of technical issues impacting the user experience. PhoneBurner was using open source monitoring and troubleshooting tools such as Homer and Wireshark, to try and understand these call-quality issues. However, these tools offered limited visibility into the media plane or RTP stream, preventing the company from assessing call quality or linking it to specific network issues.

A critical factor in improving flexibility is whether your business is cloud-based. With the cloud, you can scale and adapt your services in real time without the constraints of legacy infrastructure. Thankfully, PhoneBurner has its infrastructure deployed on AWS and was able to update its processes to get back in business.

Voipfuture’s voice experts put together a plan to improve PhoneBurner's network visibility. Together with PhoneBurner’s engineering team, Voipfuture’s technology helped to isolate the issues causing one-sided and dropped calls and resolved them for their customers.

"If PhoneBurner wasn't on AWS, implementing an on-prem hardware-based solution could have taken months", says Chris Sorensen, PhoneBurner’s CEO. "The flexibility of the cloud dramatically reduces the time it takes to implement new voice platforms and monitoring solutions. While it was a whirlwind introduction, this was the start of a great working relationship with Voipfuture"

"PhoneBurner was using open source tools such as Homer and Wireshark, to try and understand these call-quality issues." Says Eyal Ullert, Voipfuture Co Sales and Marketing. "However, these tools offered limited visibility into the media plane or RTP stream, preventing the company from assessing call quality or linking it to specific network issues. With Qrystal providing visibility into both the signaling and media planes, the issues on the network could be intuitively monitored and troubleshooted."

#contactcenterworld, @phoneburner

Company LogoVoipfuture is a voice service monitoring and analytics company that provides a technology for assessing, aggregating, analyzing, and visualizing voice quality information, for better data-based insights. Voipfuture products offer a precise view on both the media and control planes to communication service providers, wholesalers, enterprises, call centers and cloud-based voice services. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting customers’ view on service quality with high resolution user experience, as well as with insights that enable next gen voice services.
Company RSS Feed   Company Profile Page

About PhoneBurner:
Company LogoPhoneBurner is cloud-based Outbound Call Center Software that helps agents engage in more conversations in less time. Our user-friendly platform gets rave reviews from agents and admins alike.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Tuesday, April 18, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Certification


Contact center quality assurance training and certification

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =