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News : Phonestat Solution Now Rated “Avaya Compliant”
Phonestat, a provider of cloud based contact center software, announces that its flagship quality assurance service is compliant with Avaya IP Office from Avaya, a global provider of business collaboration and communication software and services.
The Phonestat service helps businesses understand the customer experience they are delivering and take appropriate action to make every call count. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.0.
Phonestat is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Phonestat is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
"Avaya compliance gives our customers the peace of mind that our technology is based on open, standards-based platforms that help them incorporate new technology easily and cost-effectively." -- Stuart Triglone, Founder, Phonestat
"Technology partners like Phonestat are helping Avaya deliver additional value to companies by providing innovative solutions that help them drive customer experience." ?--Eric Rossman, vice president, Developer Relations, Avaya
Today's Tip of the Day - Benchmark Versus Best Agents
Phonestat is a cloud solution that analyses every call that a customer has made to measure the quality of their overall experience. Managers are notified via email when a phone call receives a poor rating and can access powerful drill-down reports to find valuable insights. Using our powerful search engine we make it easy to find important calls from your own private secure store.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, March 18, 2014