News : Phonon Bags Best BFSI Contact Center Automation Provider Award
Mumbai, Maharashtra, India, Feb 18, 2019 -- Phonon Communications, a provider in customer interaction automation, has won the ‘Best Contact Centre Automation Provider’ award at the 3rd BFSI Leadership Summit organised by Elets Technomedia and The Banking and Finance Post.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Parin Shah, Associate Vice President-Customer Success, Phonon Communications, received the award presented by officials of Government of Maharashtra. Speaking on the occasion, Vijayendra Singh, COO, Phonon Communications, said, "Our multi-modal contact automation platform ensures a 360º automation approach with experience consistency and immediate RoI as the hallmark of our services."
The jury at the BFSI Summit was also impressed with Phonon’s latest creation - Phonon Central. Phonon Central is a one-stop platform to automate all customer communications. It is a scalable, secure, easy-to-use and features rich platform across channels (voice and text-based) that integrates with the best global Artificial Intelligence and Machine Learning service frameworks.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Simulate Real Calls In Training
Published: Wednesday, February 20, 2019
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...