Mumbai, Maharashtra, India, Feb 18, 2019 -- Phonon Communications, a provider in customer interaction automation, has won the ‘Best Contact Centre Automation Provider’ award at the 3rd BFSI Leadership Summit organised by Elets Technomedia and The Banking and Finance Post.
Parin Shah, Associate Vice President-Customer Success, Phonon Communications, received the award presented by officials of Government of Maharashtra. Speaking on the occasion, Vijayendra Singh, COO, Phonon Communications, said, "Our multi-modal contact automation platform ensures a 360º automation approach with experience consistency and immediate RoI as the hallmark of our services."
The jury at the BFSI Summit was also impressed with Phonon’s latest creation - Phonon Central. Phonon Central is a one-stop platform to automate all customer communications. It is a scalable, secure, easy-to-use and features rich platform across channels (voice and text-based) that integrates with the best global Artificial Intelligence and Machine Learning service frameworks.
Posted by Veronica Silva Cusi, news correspondent
About Phonon Communications:
Phonon Communications is a pioneer in providing innovative Cloud Communication Platform to various organisations across industries in the country. This list includes leading banks, financial service providers, travel, hospitality and aviation businesses. It also provides automated messaging and artificial intelligence/machine learning enabled conversational self-service systems that enable building a truly digital contact center. Phonon has been featured thrice in Deloitte Technology Fast 50 India, and is a Google Cloud Technology Partner.
Published: Wednesday, February 20, 2019
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