Vadodara, India, March 18, 2020 -- Contact Centre Solutions provider Phonon Communications recently launched a new MRCP plugin that enables real-time streaming for voice based applications to Google Cloud.
‘Agnes’ leverages Google’s Speech-to-Text platform to transcribe in real-time customer voice at enterprise call centers. I
According to Phonon Communications’ Managing Director, Ujwal Makhija, with the launch of Agnes, Phonon joins a few companies which have real-time streaming capabilities on Google’s Speech- to-Text platform.
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"Our vision is to democratise AI," he said. "We want it to be more accessible to tech-forward organisations so they can use it to transform their business processes and applications. Harnessing technologies like ‘Agnes’ helps our clients improve efficiency and service quality. Ultimately, it helps drive their growth and prepares them for an AI-driven marketplace."
Mr. Makhija added, "We believe that AI can create simple solutions for complex problems at enterprise call centers. Our expertise is delivering proactive and modern solutions that revolutionise businesses and improve customer experiences."
Posted by Veronica Silva Cusi, news correspondent
About Phonon Communications:
Phonon Communications is a pioneer in providing innovative Cloud Communication Platform to various organisations across industries in the country. This list includes leading banks, financial service providers, travel, hospitality and aviation businesses. It also provides automated messaging and artificial intelligence/machine learning enabled conversational self-service systems that enable building a truly digital contact center. Phonon has been featured thrice in Deloitte Technology Fast 50 India, and is a Google Cloud Technology Partner.
Published: Friday, March 20, 2020
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