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News : Phuket Launches Tourist COVID Hotline

#contactcenterworld

Phuket, Thailand, Jan 12, 2022 -- Phuket officials have launched a "Phuket Tourist COVID Call Centre" to assist tourists who test positive for COVID-19.

A call center operator confirmed to The Phuket News today (Jan 12) that operators can provide support in Thai and English only.

"We can provide advice and assistance to tourists on what to do if they test positive for COVID-19," she said, clearly, in English.

"If a tourist tests positive for COVID, they must quranatine for 10 days, according to the government’s policy. This might be at a hospital, a hospitel or by isolating in their hotel rooms," the operator explained.

"If need be they can coordinate with the SHA+ manager at their hotel for a doctor to visit or to help arrange being moved to a hospital," she added.

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The call centre can also provide advice to tourists on getting RT-PCR tests conducted.
The Phuket Provincial Public Health Office (PPHO) has launched a 24-hour "Phuket COVID-19 hotline" at 094-5938876 in Thai- language only.

People were also invited to contact the PPHO through their Facebook page (click here).
Meanwhile, Patong Hospital is asking ? in Thai and in English ? for people with non-urgent medical conditions to not present themselves at the Emergency Dept.

Instead, people are asked to present themselves at the hospital as an outpatient seeking treatment during normal office hours.

"For your own safety during the COVID-19 pandemic... Emergency Department will serve ONLY those who are critically ill and emergent patients !!" the notice read.

"For non-emergent conditions... We kindly ask you to come back at the outpatient department building during office hours," it added.

The office hours given were: "MON-FRI 8.30am - 4.00 PM".

"Thank you for your cooperation and sorry for any inconvenience," the notice concluded.
In its message posted with the notice, the hospital confirmed: "Due to the COVID-19 situation, Patong Hospital
- Closed for outpatient examination rooms (OPD) on Saturday - Sunday and public holidays
- Closing service of the Thai Traditional and Physical Therapy Department
- Dental department only accepts emergency cases, tooth extraction and surgery appointments!!!"

People were invited to call the hospital at 076-324633 with enquiries.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thephuketnews.com

Read today's tip or listen to it on podcast.

Published: Thursday, January 13, 2022

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2022 Buyers Guide
Get Listed
IVR

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)	Computer Data Services, LLC VIRTUAL PBX Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance. - Never miss another phone call - No more busy signals - Feature rich - Answer your calls from anywhere

3.)	eGain Corporation eGain SmartIVR eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.)

Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.)	MightyCall MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to: - Greet callers - Deliver necessary information - Forward calls to the appropriate extension - Take human error out of the system

6.)

Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.)

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.