Atlanta, GA December 2, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that Physicians Immediate Care has chosen the Noble(R) Contact Center Suite to help provide remarkable care to its patients.
Physicians Immediate Care, also known as Physicians Urgent Care, is a Midwest provider in urgent care and occupational health services with over 40 locations in Illinois, Indiana, and Wisconsin.
The healthcare provider selected a blended system in Noble Contact Center to manage inbound and outbound contacts and appointment setting for its growing network of clinic locations. Advanced management and reporting tools will give them more effective control of programs and better use of resources.
Todd Vang, President and COO at Physicians Immediate Care, said, "Our core values guide us every day to provide remarkable care to our patients, when and where they need it. As we grow, we needed a more robust system to manage our appointments and referrals. That need was made even greater with the Covid-19 crisis, as our call volumes spiked. With the Noble contact center technology and the support of their team’s knowledge, we’ll have the tools to take back control and manage our operations more effectively and provide better service for our communities."
Chris Hodges, SVP sales and marketing of Noble Systems, said, "Today’s consumers demand responsive service and are more likely than ever before to change providers after just one bad experience. Therefore, it’s critical that companies have the right tools in place to deliver a great experience each and every time. Noble Systems is excited to work with Physicians Immediate Care and to provide not only our advanced customer contact technologies, but also our know-how from over three decades of experience, to help them meet their business goals."
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Friday, December 4, 2020
|1.)||Cloud IT Services GmbH|
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Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
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