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News : Pimpri-Chinchwad Civic Body Sets Up Covid-19 Helpline as Complaints of Bed Unavailability Rise

#contactcenterworld

Pune, India, Apr 6, 2021 -- As active Covid-19 cases continue to climb in Pimpri-Chinchwad, civic officials are grappling with complaints of shortage of beds in hospitals. To tackle the situation, the civic administration has set up helpline numbers exclusively for Covid-19 patients.

Additional health chief Dr Pavan Salve said three helpline numbers have been set up for Covid-19 patients. "The Covid-19 patients should not face any problem in getting a bed or any kind of help they need. That’s why we have set up three helpline numbers. Each helpline number has 10 connections," he said.

Health officials say Pimpri-Chinchwad is now logging more than 3,000 cases each day. "Though the number fell to 2,000 on Monday, it was due to the fact that many private labs are closed on Sundays," he said.

Salve said they are getting complaints every day regarding unavailability of beds in hospitals. "To tackle this problem, we have set up hospital bed management helpline, home isolation helpline and doctors help to guide the patients," he said. For hospital bed management, families can contact on 020-67331151 and 67331152. For other purposes, the helpline numbers are 020-67331141, 42.

Dr Salve said the number of active cases has reached 22,551. "Of these, 18,747 are in home isolation and 3804 are hospitalised. They should contact the doctors and update about their health or seek any help," he said. "Similarly, the helpline numbers will guide the patients about the availability of beds in a particular hospital."

The health department officials said containment zones have also increased sharply. The industrial city has seen an increase of major containment zones by 181 and micro containment zones by 1,646. "More micro containment zones are being set up…This is because if we find two or three cases in a flat or on a floor, immediately that particular flat or floor is declared as micro containment zones. The figure of containment zones keep changing every day," officials said.

As per the latest figures available from PCMC health department, 900 beds are available in private and PCMC hospitals. "Of these 800 beds are in private hospitals, 123 in COVID Care Centres of PCMC. There are only 30 oxygen beds available in PCMC hospitals," said PCMC health chief Dr Anil Roy.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://indianexpress.com


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Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keep Cost In Perspective

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Published: Wednesday, April 7, 2021

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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