#contactcenterworld, @pindrop, @Five9
Atlanta, GA, USA, Jan 27, 2022 -- Pindrop, a global technology provider offering security, identity, and intelligence for every voice, announced its partnership with Five9, a provider of the intelligent cloud contact center. The partnership will make Pindrop’s solutions more accessible across the globe, helping to secure customer interactions across a number of industries with voice authentication, fraud detection, and call intelligence technology.
"As we head into 2022, a key focus for our business is to make voice authentication technology more widely accessible and beneficial to businesses across a variety of industries," said Gahn Lane, VP, Global Partners and Alliances at Pindrop. "Most importantly, by partnering with Five9, we are able to effectively expand Pindrop’s reach to customers in key sectors such as retail, healthcare and higher education. We are excited to kick off our partnership, and look forward to seeing it evolve and mature over the remainder of the year."
The partnership comes as the call center industry is grappling with two major challenges: First, fraud and cybercrime attempts are expected to increase year-over-year; and second, call centers are dealing with increased user traffic, which threatens to impact the quality of customer experience across the industry.
"Now more than ever, contact centers are hyper-focused on improving both user security and customer experience," said Walt Rossi, Vice President of Business Development at Five9. "Partnering with Pindrop gives our customers more choice in addressing both those needs simultaneously and will allow more organizations to protect sensitive customer information and prevent fraud with voice authentication technology."
As part of the partnership, Pindrop’s offerings will now be available on the Five9 CX Marketplace, including: Pindrop(R) Protect, Pindrop(R) Passport, and VeriCall(R) Technology. Five9 customers can now benefit from Pindrop(R) Protect real-time risk analysis on inbound customer calls, Interactive Voice Response (IVR) monitoring, and intelligent fraud analytics to provide risk updates in real-time and efficiently predict which accounts are at risk.
#contactcenterworld, @pindrop, @Five9
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Pindrop:
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
About Five9:
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, January 28, 2022
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