#contactcenterworld, @pindrop, @call_veri
Atlanta, GA, USA, April 2022 - Pindrop, a provider of voice technology, announced that VeriCall Technology–a solution offered by its wholly-owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience. Customers using VeriCall Technology can now use risk scores to reduce security questions and one-time passcodes for more callers, and leverage new insights to respond to high-risk interactions in real-time.
In a world where callers are often subjected to the same indiscriminate "digital frisk" during authentication, the combination of VeriCall Technology and PIN Score delivers a more tailored alternative to the market. Trusted calls can receive expedited service, where increased friction can be reserved only for callers that carry the highest risk.
"We’re excited to see Pindrop innovation hard at work through this recent addition to Vericall Technology," says a Lead Business Systems Analyst responsible for IVR operations at a Top 10 U.S. Bank. "This demonstrates a continued effort to enhance their products, and a drive to better protect our customers."
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"The ability to recognize and respond to both good and bad actors increases the security posture of a contact center," says Amit Gupta, VP of Product Management, Research and Engineering at Pindrop. "VeriCall Technology is a simple and efficient solution to help our customers match the level of scrutiny applied to a call with the caller’s risk profile. Pindrop has consistently found that its customers can provide passive, seamless authentication to over 90% of its callers without compromising security."
#contactcenterworld, @pindrop, @call_veri
Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com
About Pindrop:
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
About VeriCall:
VeriCall Ltd is an outsource contact centre specialising in subscription sales and customer management. With 10 years experience managing Pay-TV contact centre solutions including event based solutions, Vericall can help you deliver customer service while driving revenue with sales through service.
At VeriCall’s Engagement Hub we provide you with solutions that can work with any size of company from Micro to SME to Enterprise.
Published: Thursday, April 28, 2022
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