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News : Pindrop Expands the VeriCall® API Platform to Include New Fraud-Risk Scoring Powered by the Pindrop Intelligence Network

#contactcenterworld, @pindrop, @call_veri

Atlanta, GA, USA, April 2022 - Pindrop, a provider of voice technology, announced that VeriCall Technology–a solution offered by its wholly-owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience. Customers using VeriCall Technology can now use risk scores to reduce security questions and one-time passcodes for more callers, and leverage new insights to respond to high-risk interactions in real-time.

In a world where callers are often subjected to the same indiscriminate "digital frisk" during authentication, the combination of VeriCall Technology and PIN Score delivers a more tailored alternative to the market. Trusted calls can receive expedited service, where increased friction can be reserved only for callers that carry the highest risk.

"We’re excited to see Pindrop innovation hard at work through this recent addition to Vericall Technology," says a Lead Business Systems Analyst responsible for IVR operations at a Top 10 U.S. Bank. "This demonstrates a continued effort to enhance their products, and a drive to better protect our customers."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

"The ability to recognize and respond to both good and bad actors increases the security posture of a contact center," says Amit Gupta, VP of Product Management, Research and Engineering at Pindrop. "VeriCall Technology is a simple and efficient solution to help our customers match the level of scrutiny applied to a call with the caller’s risk profile. Pindrop has consistently found that its customers can provide passive, seamless authentication to over 90% of its callers without compromising security."

#contactcenterworld, @pindrop, @call_veri

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About Pindrop:
Company LogoPindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
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About VeriCall:
Company LogoVeriCall Ltd is an outsource contact centre specialising in subscription sales and customer management. With 10 years experience managing Pay-TV contact centre solutions including event based solutions, Vericall can help you deliver customer service while driving revenue with sales through service. At VeriCall’s Engagement Hub we provide you with solutions that can work with any size of company from Micro to SME to Enterprise.
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Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Thursday, April 28, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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