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News : Pindrop Launches the First IVR Fraud Protection Solution to Address Growing Threat to the Call Center
Atlanta, GA, USA, Feb 23, 2016 -- Pindrop, a provider in voice-fraud prevention and authentication, has launched IVR Anti-Fraud. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like Pindrop's Fraud Detection System (FDS) solution for live agent calls; a fraud detection solution for call centers in the financial services, retail, insurance, and government industries.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Pindrop Security
About Pindrop Security:
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
Published: Monday, February 29, 2016