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News : Pindrop Leverages 128 Technology’s Secure Networking Solution to Accelerate Cloud Capabilities

#contactcenterworld, @pindrop

Burlington, MA, USA, Dec 3, 2019 -- 128 Technology, a provider in Session Smart™ routing, announced that Pindrop has selected its 128T Networking Platform to enhance its Tap to Cloud service. Pindrop, a provider in voice security and authentication, is helping enterprise call centers reach their full potential by providing anti-fraud and authentication solutions designed specifically for the call center. Pindrop is using 128 Technology to provide a quick, simple, and secure way for their customers to move their data into their public cloud applications.

"While most organizations today have secured their physical and online channels, many have overlooked the most ‘innocent’ of them all - the phone, which is vulnerable to attacks like any other channel," said Matt Garland, VP of Engineering at Pindrop. "We are excited to partner with 128 Technology and leverage the 128T Networking Platform to deliver reliable, high-performing contact center solutions that help our customers better authenticate callers in their contact centers."

"Attacks against call centers are requiring enterprises to rethink their approach to call center security," said Andy Ory, Chief Executive Officer, 128 Technology. "Pindrop is leading the way toward an emerging future of secure, trusted, and convenient voice interactions, their Tap to Cloud service, is purpose-built for today’s multi-cloud world. This harmonious partnership brings together the expertise of both companies to help enterprise call centers and voice applications be more secure."

#contactcenterworld, @pindrop

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Pindrop:
Company LogoPindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
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About 128 Technology:
Company Logo128 Technology makes your network do what your business needs, by changing the way networks work. Our professional grade software teaches routers the language of applications and services, letting them understand the requirements of individual services and segments, and adapt the network dynamically to deliver what the business needs, when and where it needs it. We make routers Session Smart™, enabling enterprise customers and service providers to create a service-centric fabric that's more simple, agile, and secure, delivering better performance at a lower cost.
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Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Wednesday, December 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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