News : Pindrop Security Solution Now Rated
#contactcenterworld, @pindrop, @Avaya
Atlanta, GA, USA, July 28, 2015 -- Pindrop Security, a provider of call center anti-fraud and authentication solutions, announces that its Fraud Detection System (FDS) is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Fraud Detection System helps businesses streamline customer authentication time and reduce fraud loss. The solution combines authentication and anti-fraud detection technology to verify legitimate callers and detect malicious calls. The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.
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As a Technology Partner, Pindrop is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add capabilities to their network without having to replace their existing infrastructure.
#contactcenterworld, @pindrop, @Avaya
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Pindrop
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, July 31, 2015
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