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News : Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers

#contactcenterworld, @pindrop, @amazon

Atlanta, Ga, USA, Dec 1, 2021 -- Pindrop, a global technology provider offering security, identity, and intelligence for every voice, announced that VeriCall(R) Technology, a solution offered by its wholly owned subsidiary Next Caller, is now available on Amazon Marketplace for Amazon Connect, a cloud-based contact center service platform. This offering will enhance call verification and spoof detection while enabling businesses to personalize the customer experience, encourage self-service, and reduce reliance on frustrating and time-consuming authentication methods like knowledge-based questions and one-time passcodes.

During the second quarter of 2020, call volumes for some call centers increased by over 800%, and 57% of fraud detection and prevention decision makers polled reported that fraud attacks on the call center increased through October 2020, according to Pindrop’s 2021 Voice Intelligence and Security Report. This has created a heightened need for call center technology that can help reduce call times and authenticate calls while offering customers a personalized experience to help businesses of all sizes stay competitive.

"We’re excited about this announcement as it helps to level the playing field for contact centers of all sizes. For the first time, businesses running contact centers in the cloud on Amazon Connect have access to an enterprise grade ANI Validation technology, rarely available outside of traditional infrastructures," said Collin Davis, CTO of Pindrop. "VeriCall Technology enables businesses to passively authenticate calls in a way that improves security while removing friction from the experience caused by security-based questions and one-time passcodes. This can translate into shorter handle times and higher self-service rates that lower the cost per call."

#contactcenterworld, @pindrop, @amazon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Pindrop:
Company LogoPindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
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About Amazon:
Company LogoAmazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Friday, December 3, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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