Atlanta, GA, USA, Feb 24, 2020 - Pindrop, a provider in voice security and authentication, announced the launch of Deep Voice™ 3, the new version of its voice recognition technology. Built on machine learning and deep neural networks, Deep Voice 3 is designed to more accurately recognize the voice of callers at a contact center with less speech.
"In today’s contact center, companies are working to deliver the kind of seamless customer experience that consumers get everywhere in their digital life. This means confidently authenticating more callers, and doing so at a significantly faster rate," said Vijay Balasubramaniyan, CEO of Pindrop. "Deep Voice 3 is a crucial part of the technology that is making that possible, and taking us a step closer to frictionless identity in a voice-first world."
Deep Voice 3 will be generally available this quarter to new customers, via the Pindrop(R) Passport authentication product. In the coming months, Deep Voice 3 will be incorporated into Pindrop’s anti-fraud Protect product.
Also, Pindrop released the latest version of its Voice Intelligence and Security Report, a report on voice fraud and authentication. The report shows that in 2019, one out of every 770 calls to contact centers was fraudulent - a rate of 90 per minute.
"Our 2020 Voice Intelligence and Security Report shows that fraudsters are getting more sophisticated, focusing their energy on channels where they can get the biggest payday; in other words, fewer, bigger attacks," Balasubramaniyan said. "It’s natural that fraudsters would target banks above other industries: there are more calls to banks, and the potential reward of a hacked account is greatest. In 2020, any bank that isn’t thinking about voice security is putting itself and its customers at risk."
Posted by Veronica Silva Cusi, news correspondent
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
Published: Wednesday, February 26, 2020
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