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News : Pindrop Announces the Launch 0f Deep Voice 3 at RSA

#contactcenterworld, @pindrop

Atlanta, GA, USA, Feb 24, 2020 - Pindrop, a provider in voice security and authentication, announced the launch of Deep Voice™ 3, the new version of its voice recognition technology. Built on machine learning and deep neural networks, Deep Voice 3 is designed to more accurately recognize the voice of callers at a contact center with less speech. 

"In today’s contact center, companies are working to deliver the kind of seamless customer experience that consumers get everywhere in their digital life. This means confidently authenticating more callers, and doing so at a significantly faster rate," said Vijay Balasubramaniyan, CEO of Pindrop. "Deep Voice 3 is a crucial part of the technology that is making that possible, and taking us a step closer to frictionless identity in a voice-first world."

Deep Voice 3 will be generally available this quarter to new customers, via the Pindrop(R) Passport authentication product. In the coming months, Deep Voice 3 will be incorporated into Pindrop’s anti-fraud Protect product.

Also, Pindrop released the latest version of its Voice Intelligence and Security Report, a report on voice fraud and authentication. The report shows that in 2019, one out of every 770 calls to contact centers was fraudulent - a rate of 90 per minute.

"Our 2020 Voice Intelligence and Security Report shows that fraudsters are getting more sophisticated, focusing their energy on channels where they can get the biggest payday; in other words, fewer, bigger attacks," Balasubramaniyan said. "It’s natural that fraudsters would target banks above other industries: there are more calls to banks, and the potential reward of a hacked account is greatest. In 2020, any bank that isn’t thinking about voice security is putting itself and its customers at risk."

#contactcenterworld, @pindrop

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Pindrop:
Company LogoPindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
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Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Wednesday, February 26, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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