News : Pindrop's Fraud Detection and Call Center Authentication Solutions Now Available
Atlanta, GA and Reston, VA, USA, Aug 16, 2016 -- Pindrop, a provider in voice-fraud prevention and authentication, announced a partnership with Carahsoft Technology Corp., a government IT solutions provider. Under the agreement, Carahsoft will serve as Pindrop's master government aggregator, making the company's phone channel authentication and anti-fraud detection solutions available to the public sector via Carahsoft's GSA schedule.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"Carahsoft has an excellent reputation for bringing innovative technology to the government marketplace and we are excited to partner with them to expand the application of our uniquely smart anti-fraud detection solutions," said Eric Forseter, Vice President of Federal and Public Sector at Pindrop. "With criminals and terrorists using sophisticated social engineering to gain access to classified information, law enforcement and public sector call centers need a security solution that can discerningly identify high risk callers from legitimate ones."
"With the addition of Pindrop to our cybersecurity portfolio, we are now able to offer our government customers and reseller partners with anti-fraud call center technology that discovers fraudsters almost immediately," said Brian O'Donnell, Vice President of Security Solutions at Carahsoft. "By detecting threats sooner and with more accuracy, government agencies are able to reduce fraud losses through the phone channel and authentication expenses while improving the overall caller experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Share Information
More Editorial From Pindrop
Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
Published: Thursday, August 18, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...