News : Pindrop’s Machine Learning Technology to Enhance Bank of the West Call Center Customer Experience
Atlanta, GA, USA, June 5, 2018 -- Pindrop, a provider in voice security and authentication, announced a partnership with Bank of the West, enabling the financial services company to further expand its customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology.
"Pindrop’s machine learning technology allows us to better know our customers and more effectively protect their assets," said Patricia Nowak, Head of Enterprise Customer Experience for Bank of the West. "Using emerging technology to better serve our customers is a key initiative for Bank of the West."
"Bank of the West will see an improved customer experience with the implementation of our solutions," said Scott Rose, SVP of Product at Pindrop. "These results are made possible by Pindrop’s machine learning technology, which enables improved fraud detection and delivers value to the customer from the very first time they contact the bank."
Posted by Veronica Silva Cusi, news correspondent
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Pindrop Security provides enterprise solutions to secure phone and voice communications. Pindrop solutions reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the worlds largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Our solutions are allowing our customers to reduce call time and improve their customers experience even while reducing fraud losses. Pindrop is restoring confidence in the security of phone-based transactions.
About Bank of the West:
At Bank of The West, they take pride in contributing to nonprofits and volunteering in their communities to making a point to get to know our customers by name. Bank of The West aims to stand apart. While many things have changed over their bank’’s long history, one thing has remained the same: commitment to customers and community.
Published: Thursday, June 7, 2018
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