#contactcenterworld, @pipedrive

New York, NY, USA, May 31, 2023 - Pipedrive, a sales CRM for small businesses, announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls more efficient.

Integrations with calling and texting solutions enable teams to seamlessly make and receive calls, run automated dialing campaigns, and automatically log all call data (activities, texts, call recordings and voicemails) within Pipedrive. Fully integrated into one platform, the new calling and texting apps enable supercharging the sales team’s efficiency, eliminate manual dialing, collect all the data in one place and streamline sales communications for maximum impact.

Voice and text analytics usage has increased from 62% in 2020 to 81% today, says Deloitte Digital’s 2023 Global Contact Center Survey, and according to McKinsey and Company’s insights that differentiated top sales performers from the less productive, "across the 40,000 deals we looked at, old-fashioned telephone calls were superior for getting people’s initial attention."

"Feedback from our customers indicates that a phone call is still a powerful tool for closing sales. Keeping the momentum and following up with the right activity at the right time plays a crucial role in the success of the sales strategy. Knowing exactly when it’s the best time to make a call or send a message allows sales representatives to create a human connection with clients, make people feel valued and supported, and sustain a great buying experience. Managing all sales communications within one platform can prove integral to data-driven business success," said Pipedrive’s CPO Shaun Shirazian.

"At CloudTalk, we’re customer obsessed. That is why we are focusing on enabling our customers to provide the same level of experience to their customers as well. Partnering up with Pipedrive is a natural culmination of our mission, as our two tools deliver the most value when combined together not only by improving sales teams’ performance but also by ensuring quality conversations that result in better relationships," said Peter Bakos, CPO of CloudTalk.

"Great partnerships are not just about the length of time, but the quality of collaboration," said Gaurav Sharma, CEO of JustCall. "Formalizing our partnership with Pipedrive is a testament to the synergy we have built through our shared commitment to helping hundreds of thousands of clients make the most of every call, which ultimately translates to more sales, happier customers, and a stronger bottom line."

#contactcenterworld, @pipedrive

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com