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News : Pipedrive Launches Next Capabilities to it's CRM Software

#contactcenterworld, @pipedrive

New York, NY, USA, July, 2019 -- Pipedrive announced that it has added new capabilities to its CRM software to help salespeople get more qualified leads into the pipeline and take quicker action on the most promising deals. 

"At Pipedrive, we believe the primary purpose of a CRM for sales is to enable salespeople to be more effective at engaging with customers throughout the sales process to move deals closer to completion," said Timo Rein, CEO of Pipedrive. "There is a famous quote: 'Nothing happens until someone sells something.' Without prospecting, lead generation, follow-up, and closing sales, a sales manager has nothing to manage and nothing to report. So, first and foremost, we design every Pipedrive plan from the salesperson's point of view to ensure the success of individual salespeople. This mission drives every new capability we add to our product."

Pipedrive also announced a new plan designed to meet the needs of the company's larger enterprise customers. In addition, existing plans have been revamped to help individual salespeople and organizations of all sizes reach their sales goals and grow their businesses. To further support sales success, the company also launched Pipedrive Academy, a web-based online learning portal that provides recorded video courses that help sales professionals improve their selling skills and processes.


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"In our view, the improvements Pipedrive announced today to the platform will further strengthen their value proposition for sales-centric firms," said Ben Dickie, Director, Research and Advisory, Customer Experience Management at Info-Tech Research Group. "Artificial intelligence has been a major area of investment in the customer experience space. Pipedrive's new AI-powered recommendations for sales staff will help them close deals by moving from 'gut feel' to data-backed account insights. Expanding the platform's customization and data visualization capabilities will also help broaden the platform's appeal to large enterprises, helping them scale their client base upmarket."

"Prior to adopting Pipedrive, we had a different CRM system that our salespeople just weren't using," said Lisa Coyle Co-CEO of payments provider 360Payments. "It was literally a battle every night for me to get salespeople to enter their data. They didn't want to because it was complicated and had very little to do with helping them close sales. Pipedrive makes making sales so much easier than any other sales CRM because salespeople actually use it! They use Pipedrive to organize their day, keep track of deals and the activities that are needed to close deals, and manage the activities themselves so everything gets done.

"We welcome more granular pipeline and activity views, faster automation of routine tasks, and more advanced reporting so we can see how deals are progressing up to the minute," added Coyle. "But really, what salespeople and management both want is a CRM system that salespeople want to use. That's what we love about Pipedrive."

#contactcenterworld, @pipedrive

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Pipedrive Inc.:
Company LogoPipedrive is the weapon of choice for salespeople in scaling companies – the sales CRM pipeline platform that makes selling simple. Pipedrive keeps things moving, stops tasks falling through the cracks and kills the tedium of admin. Pipedrive ensures that sales activities remain targeted, ambitious and realistic. Today, over 75,000 customers in 170 countries, and across 100 industries leverage Pipedrives’ award-winning software to manage their sales process. Founded by seasoned sales professionals, Pipedrive launched in 2010. It is one of the fastest growing cloud-driven SaaS companies worldw
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Monday, July 29, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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