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News : Pipeliner CRM Announces ExFind

#contactcenterworld, @pipelinercrm

Los Angeles, CA, USA, Aug. 19, 2021 -- Pipeliner CRM, a sales enablement tool and CRM software, announced the release of ExFind, a database of experts and global consultants, into their platform. The deployment of this database enables Pipeliner CRM users to search for, find, make contact with, and contract experts across a range of disciplines, including sales, marketing, leadership development, keynote speaking, motivation and more to best suit their needs.

"Pipeliner has developed a detailed contact database made up of over 1400 experts from more than 27 countries worldwide, most of which have showcased their expertise in our flagship publication, SalesPOP!," says Nikolaus Kimla, CEO and Founder of Pipeliner CRM. "The release of ExFind is part of our ongoing commitment to building a comprehensive tool that brings expertise, education and thought leadership to our audience and users."

"Equally exciting for us is the fact this integration is in line with our core value of 'Win Together!', which in short, is the goal of us here at Pipeliner CRM to build a community where everyone - from sales professionals and business leaders, to industry experts and global consultants - wins together," says Kimla. "ExFind not only helps Pipeliner CRM customers to find the experts they need, but also provides our experts another touchpoint with which they can be found. ExFind is a tool that creates a win-win scenario for both, while furthering our commitment to building a community where everyone can win together."

"The Pipeliner team is putting the 'R' back in CRM by continually seeking and identifying ways in which we can facilitate relationship building and networking, while also providing a comprehensive tool that provides more value to our customers and partners than any other CRM available on the market," says Kimla. "Businesses and other organizations are facing many new and unique challenges that the need to supplement internal resources with external experts is rapidly growing. ExFind and Pipeliner is the vehicle that can make this process seamless for both customers and external service providers."

#contactcenterworld, @pipelinercrm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Pipeliner CRM:
Company LogoPipeliner CRM is a software system that enables salespeople and teams to understand their sales process and accelerate opportunities toward a close, while saving time and maintaining focus. Pipeliner CRM overlays organizational features atop a visual interface, creating a worktool that adapts to and grows with the organization. Headquartered in Los Angeles, California and Vienna, Austria, Pipeliner CRM has offices in the UK, Sweden, Slovakia, and India.
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Today's Tip of the Day - 100% Recording

Read today's tip or listen to it on podcast.

Published: Friday, August 20, 2021

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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