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News : Pipeliner CRM Releases Enhancements to its Visual Relationship Mapping Features

#contactcenterworld, @pipelinercrm

Los Angeles, CA, USA, Feb. 3, 2020 -- Pipeliner CRM announced new features for its relationship mapping tool that visually identifies new opportunities, key influencers and naysayers. With so many people influencing the buying process, from inside and outside a company, these new capabilities ensure that all opportunities and influencers are recognized. The result is greater clarity and facilitation of the sales lifecycle, leading to stronger close rates.

Pipeliner's full suite of visual tools are comprised of Account Hierarchy, Org Chart, Buying Center and Relationship Map.

"Our new Visual Relationship Mapping features set us apart by ensuring that salespeople can easily identify key relationships by laying out the political landscape, ensuring that all key stakeholders are being identified," says Nikolaus Kimla, CEO of Pipeliner CRM. "We believe that when a salesperson is positively influenced by and supported with intelligent data, they will be able to predict and overcome objections which leads to higher close rates."

#contactcenterworld, @pipelinercrm
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

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About Pipeliner CRM:
Company LogoPipeliner CRM is a software system that enables salespeople and teams to understand their sales process and accelerate opportunities toward a close, while saving time and maintaining focus. Pipeliner CRM overlays organizational features atop a visual interface, creating a worktool that adapts to and grows with the organization. Headquartered in Los Angeles, California and Vienna, Austria, Pipeliner CRM has offices in the UK, Sweden, Slovakia, and India.
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Published: Wednesday, February 5, 2020

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2020 Buyers Guide
Get Listed
Cloud Contact Center Solutions

Page: 12
1.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.
2.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)
3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
4.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
PH: 800-741-2998
5.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:
6.) 
contactSPACE

contactSPACE
Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.
PH: +61288803111
7.) 
Edify Labs

Edify Huddle
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.
8.) 
Fonolo

Call back / virtual hold solution
Fonolo's solution can eliminate hold time from your contact center without changing any business process.

Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold.

This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers.
PH: 416-366-2500
9.) 
Integra CCS

uContact
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound)
- SMS, Email & Webchat in a Unified Inbox
- A Call Center Designed CRM
- Completely Customizable Reporting
- Gamification
- Recording
- Voice Broadcasting
- Quality Control
- Live Coaching (Spy, Whisper, Collaborate)
- Many More Features & an Open API.
10.) 
Lieber & Associates

Technology Acquisition Consulting
L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each.
PH: +1-773-325-0608
11.) 
Megacall

Megadialer
Increase the efficiency of your agents and generate a higher volume of effective calls saving time and money.
How it Works
With Megadialer you can choose the most appropriate dialling method for your campaign: previous or predictive.

Easy to Use Interface: Modify campaigns to suit your business

Customizable Campaigns: Numerous modules that will make your management easierl

Real-Time Analytics: Control all processes in the MegaDialer interface in real-time

All our rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511
12.) 
MyCallCloud LLC

MyCallCloud
MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call.
We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin...
(read more)
PH: (888) 663-0760
13.) 
NICE Systems

NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
PH: 1(866)965-7227
14.) 
Noble Systems

Noble Contact Center
Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments.
PH: +61 (0) 3.9008.1700
15.) 
PRILINK

Cloud Traffic Metering as a Service
Visualize cloud traffic on real-time dashboard based on traffic mirroring from AWS, AZURE (preview stage), and others supporting VXLAN. Generate metadata to monitor voice and data applications, capture packet to Wireshark, and detect traffic anomalies.
PH: 905-882-4488
16.) 
Puzzel

Puzzel Contact Centre
Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.

Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat...
(read more)
PH: +44 333 300 0066
17.) 
Tegsoft

Tegsoft Cloud Contact Center
Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score.

It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface.

Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools.

Tegsoft has a variety of ready-to-use integrations with other...
(read more)
18.) 
voiptime

Voiptime Contact Center
Voiptime Contact Center is a multichannel contact center software for processing inbound and outbound calls, web chats, chat bots, emails. It includes everything you may need for successful call center management: Progressive&Predictive dialers, IVR (interactive voice response menu), agentless campaigns, online monitoring, call barging, and ultimate reporting.
19.) 
Vonage

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike.
PH: 1 (855) 534 - 2888
20.) 
Voxologic Limited

Professional services for Amazon Connect, Twilio, Genesys PureCloud
Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service.
 
Page: 12

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