News : Pipkins Is Migrating Its Ticketing System to Autotask®
#contactcenterworld, @pipkinswfm, @autotask
St. Louis, Missouri -- Pipkins, Inc., a supplier of workforce management software/services to the contact center industry, has begun migrating its ticketing system over to Autotask(R), according to Dr. James Pipkins, President and CEO of Pipkins.
"This change in our ticketing system will help us improve response time and make the process of submitting work tickets faster and easier moving forward," said James Pipkins. "Our customers will appreciate the benefits of switching over to the new system. We’re confident of it. Autotask(R) was a logical upgrade for us."
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About Kevin Weible:
Kevin Weible is a marketing communications professional with more than 20 years’ experience in B2B and B2C marketing who joined Pipkins in 2016 to lead the firm's marketing efforts. Kevin has a B.A. in English from the University of Missouri - St. Louis, and a M.B.A. from Webster University.
About Pipkins Inc.:
Pipkins Inc., founded in 1983, is a supplier of workforce management software and services to the contact center industry. Its Vantage Point WFM solution enables managers to solve the complicated operational issues in today’s complex, omni-channel contact center environments and back office operations. Pipkins’ systems forecast and schedule more than 300,000 agents in more than 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.
About Autotask Corporation:
Autotask is a provider of web-based IT Services Management Software
Published: Monday, September 19, 2016
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