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News : Pivot Technology Solutions and LumenVox Enter New Partnership

#contactcenterworld, @lumenvox

San Diego, CA, USA, Jan, 2020 -- LumenVox and Pivot announced that Pivot Technology Services (Pivot) has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Pivot's capability to deliver speech solutions based on the LumenVox speech automation suite. Pivot, a trusted provider and integrator of technology solutions and services, utilizes the complimentary LumenVox Automated Speech Recognizer and Text-to-Speech solutions to improve the customer experience and employee productivity within contact center agent portal environments.

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"LumenVox is excited to see the facilitation of a large joint opportunity that the evolution of our partnership with Pivot has already brought," stated Ed Miller, LumenVox CEO, "and we look forward to supporting their development of innovative and dynamic speech-enabled solutions."

"Becoming LumenVox Skills Certified broadens the benefits for our customers by combining Contact Center solutions design and implementation expertise with the best technologies available. The earned partnership strengthens our strategic position in an underserved niche of the market between traditional VARs on one end and large IT service providers on the other," stated Jeff Brinckman, Pivot Director of Customer Experience Solutions.

#contactcenterworld, @lumenvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Lumenvox:
Company LogoLumenVox transforms customer communication. Our technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Monday, January 27, 2020

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
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2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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