#contactcenterworld, @lumenvox
LumenVox and Pivot announced that Pivot Technology Services (Pivot) has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Pivot's capability to deliver speech solutions based on the LumenVox speech automation suite. Pivot, a trusted provider and integrator of technology solutions and services, utilizes the complimentary LumenVox Automated Speech Recognizer and Text-to-Speech solutions to improve the customer experience and employee productivity within contact center agent portal environments.
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"LumenVox is excited to see the facilitation of a large joint opportunity that the evolution of our partnership with Pivot has already brought," stated Ed Miller, LumenVox CEO, "and we look forward to supporting their development of innovative and dynamic speech-enabled solutions."
"Becoming LumenVox Skills Certified broadens the benefits for our customers by combining Contact Center solutions design and implementation expertise with the best technologies available. The earned partnership strengthens our strategic position in an underserved niche of the market between traditional VARs on one end and large IT service providers on the other," stated Jeff Brinckman, Pivot Director of Customer Experience Solutions.
About Lumenvox:
LumenVox transforms customer communication. Our technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
Published: Thursday, January 23, 2020
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