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News : Pivotal Data Partners with Infobip

#contactcenterworld, @infobip

Johannesburg, South Africa, Sept, 2020 -- Infobip has signed up Pivotal Data under its Partner Connect Programme.

Pivotal Data has integrated Infobip’s WhatsApp Business API and SMS solutions into its contact centre and Customer Experience (CX) offerings.

The company is a provider of contact centre, CX and enterprise communication solutions and assists organisations by consulting, implementing and managing solutions that simplify complexity in order to create agile, customer-centric organisations.

The partnership, according to Corne Grobbelaar, product development executive at Pivotal Data, will allow the group to resell the WhatsApp Business API and SMS solutions to enterprises that want to provide a single platform via which their customers can communicate with them.

"This is a boost for our contact centre solutions, which can deliver the flexibility to our customers who want to add these digital channels to their offerings."

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He explains that the WhatsApp solution is particularly important in the South African context, as companies continue to implement their digital transformation strategies, and seek to provide digital channels that make it easy for their customers to communicate with them over chat platforms.

Grobbelaar says that Pivotal Data’s decision to partner with Infobip was based on Infobip’s enterprise footprint and the company’s ability to provide accessible, innovative communication technology enabling partners to grown and innovate.

"We needed an enterprise carrier and provider to partner with, who could deliver these solutions at scale. The WhatsApp for Business API solution allows customers to deliver messages, campaigns, and broadcasts over different digital channels. This is very powerful." he says.

Shaun Van Rooyen, strategic accounts and partnerships manager at Infobip, comments: "It has been a great pleasure to work with Pivotal Data on this project. The company has long been earmarked as a strategic contact centre application provider and an excellent partner for Infobip. The partnership means that, with Infobip’s global footprint, we will be able to expose Pivotal Data to the wider African market."

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://it-online.co.za


About Pivotal Data (Pty) Ltd:
Company LogoPivotal Data is a provider of contact centre, customer experience and enterprise communication solutions. We assist organisations of all sizes by consulting, implementing, maintaining and managing solutions that simplify complexity and create agile, customer-centric organisations. Our solutions provide our customers with the ability to make every interaction engaging, insightful and profitable, helping grow businesses and improve competitive market positions.
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About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, September 11, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 

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