Johannesburg, South Africa, April 9, 2019 -- Local integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
Pivotal Data has also been recognised as the number one partner in Africa based on financial performance.
To receive gold status, Genesys partners must meet stringent standards and benchmarks in terms of customer service, support and delivery, product certification, technical proficiency, and sales, marketing and financial success in their local markets.
Pivotal Data is now the only Genesys gold partner with the ability to sell, deploy and support the full Genesys range of omni-channel and analytic solutions, including PureEngage, PureCloud and PureConnect, and Genesys Interaction Analytics (GIA) as on-premises, hosted or cloud deployment models, which is a key strategic differentiator for the business.
"These capabilities have positioned the business favourably among local customers, who have confidence in our ability to deliver on their specific requirements," states Pivotal Data's CEO, Bruce Arnold.
"We are delighted that our concerted efforts to attract and retain customers and grow Genesys's market share in South Africa has been rewarded with recognition as a top-tier partner. This notable achievement would not be possible without our employees. They are our biggest asset and they are the drivers of our success. We constantly strive to ensure they know how much their efforts matter."
"The goal for our Genesys partnership has been clear from the outset because achieving Gold status enables our business to more closely align with the global Genesys team. The support and insights this provides will greatly benefit our existing customers, while enabling us to attract a broader spectrum of clients," concludes Arnold.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, April 10, 2019
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