News : Pixartprinting’s Customer Care Excellence is Now Certified
Venice, Italy, Sept 27, 2016 -- The European Upload & Print provider has been awarded TÜV certification, which confirms that "Pixartprinting Spa's management system meets the requirements of UNI EN 15838: 2010 - Contact centre support services for clients, consumers and citizens".
This certification is the result of a long process launched some time ago by Pixartprinting with the aim of optimising its customer care provision, and TÜV, an international and independent body, has now provided tangible and verifiable proof of the quality of the service provided. The certification, which aims to define the levels of performance and quality offered in the customer care sector from the point of view of the service users, is valid for multi-channel customer care services.
"Our online shop is not just about the products on offer: our customer service is an integral part of what we sell" Andrea Pizzola, Sales & Marketing Director at Pixartprinting commented. "The satisfaction derived from it is an extremely important tool for increasing customer retention and loyalty. For this reason, our customer care team is structured around the localisation strategy of our range, which has always been a fundamental part of our approach to the market. TÜV certification helps to strengthen the brand's value and the trust of our customers, as well as allowing us to take on specific orders that require this certification".
"Obtaining this prestigious certification enhances the way we operate" stated Pablo Dellavedova, Customer Care Manager at Pixartprinting. "The team has gained awareness of the importance of its role and been given new stimulus to grow as part of a continually evolving project. Our aim is to offer an excellent customer experience as added value above and beyond our products".
Posted by Veronica Silva Cusi, news correspondent
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