News : Plan to Move Officers to 911 Center Hits Union Opposition
Cincinnati, OH, USA, Feb 16, 2016 -- A move by city officials to add police officers to staff the 911 emergency call center has hit opposition from the police union.
The city planned to promote seven police officers to fill jobs at the 911 center as part of a plan to put dispatchers back in the hands of officers instead of civilians, The Cincinnati Enquirer reported But the union successfully argued in court last week that the promotions would violate their contract.
Fraternal Order of Police Lodge 69 President Sgt. Dan Hils suggested on his union Facebook page that making the decision about promotions without contacting the union was "a move by city administration to pit us against each other."
City officials planned to put officers in the communications center after concerns over performance issues, according to a December memo from city Manager Harry Black.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The union filed a grievance and asked for an injunction based on breach of contract. Hamilton County Common Pleas Judge Melba Marsh brokered an agreement in which the city agreed to not promote off the existing promotion list, leaving the 911 center in limbo.
Cincinnati police Assistant Chief Dave Bailey said this is "an emergency situation that has to be taken care of."
"It's the front lines of public safety," he said.
City Solicitor Paula Boggs Muething said the city is committed to making sure the 911 center is run effectively. She said city officials are willing to sit down and work out the dispute.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, February 19, 2016
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...