News : Planned Daytona Call Center Could Create Up to 600 Jobs
Daytona Beach, FL, USA, May 5, 2017 -- A Denver area company plans to open a "customer experience center" in Daytona Beach that could employ up to 600 workers, possibly as soon as this summer.
TeleTech Healthcare Solutions Inc. announced that it will hold job fair at Daytona State College, adding that the planned center has "the potential to grow within the Daytona market."
"The intent is for it to be open this summer," said Olivia Griner, TeleTech spokeswoman, adding, "we have not released the exact location (of the center) at this time."
That location appears to be the former TopBuild headquarters building behind Volusia Mall, where the Englewood, Colorado-based company signed a multi-year lease last week, said Dick McNerney, a commercial real estate agent with Adams, Cameron & Co. Realtors who helped negotiate the deal on behalf of the landlord.
McNerney said he has been told that TeleTech is looking to employ "450 to 1,000 workers."
"The lease requires us (the business park’s landlord) to provide at least 450 parking spaces," McNerney said, adding that if the facility were to operate multiple shifts, it could accommodate hundreds more.
He added that his understanding is that the company needs to fill the jobs at the center as soon as possible because it has contracts in hand from clients that need to be fulfilled.
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McNerney said he has been told by the company that the renovations of the interior of the former TopBuild building could be in the $3 million range. "They’re going to completely gut the inside of the building and totally remodel it for their purpose," he said.
The 63,000-square-foot building at the Speedway Business Center was formerly the headquarters for TopBuild Corp., which moved to a new location along Williamson Boulevard in February.
TeleTech’s plans are contingent on securing economic incentives from the state and county, McNerney said.
McNerney, who said he has not seen TeleTech’s incentives request, said, "Most deals like this are contingent on the incentives. If they don’t get the incentives the company could terminate the lease."
Keith Norden, the CEO of Team Volusia Economic Development Corp., confirmed that his group has been working with a company seeking a location matching what McNerney described.
"Most companies of this type meeting the wage criteria might request performance-based incentives, meaning that it would need to create a certain number of jobs that pay an average of at least 115 percent of the current average annual wage of workers in Volusia County," Norden said. "They would be performance-based, not a cash grant," he said.
Norden referred further questions to Rob Ehrhardt, Volusia County’s economic development director.
Ehrhardt said he was prohibited from commenting about TeleTech because he has signed a confidentiality agreement with the company.
Norden said he also can’t comment because the company has requested confidentiality.
Volusia County Manager Jim Dinneen, reached by telephone on Friday, said when asked about TeleTech, "I can’t confirm anything."
When asked whether the County Council was expected to consider the incentives request at its May 18 meeting, Dinneen said, "We have not set the schedule for the 18th meeting, which means if it were appropriate it could be brought up."
While call centers typically pay employees less than the $35,903 average annual wage that workers in Volusia County currently earn, Ehrhardt said Frontier Communications a few years ago was looking to create 400 call center jobs in DeLand and managed to obtain qualified target industries incentives from the state and county for the portion of those new jobs that were higher paying.
If a company today were to qualify for QTI incentives, which require the county to provide a 20 percent match, new jobs eligible to be counted towards meeting the hiring targets would need to pay an average of at least $41,288 a year, Ehrhardt said.
Griner said she did not know the pay range for the jobs TeleTech is looking to fill in Daytona Beach. The news release issued by the company said it is "actively hiring customer experience representatives, licensed insurance agents and agents who are interested in obtaining their insurance license. We will also be hiring for team leaders, trainers, managers and a small group of administrative staff for licensing along with other key support positions."
Posted by Veronica Silva Cusi, news correspondent
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