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News : Planned Outage to Stabilse City’s Data and Call Centre Systems

#contactcenterworld, @CityofJoburgZA

Johannesburg, South Africa, Aug 26, 2022 -- Please be advised that the City of Johannesburg’s customer walk-in centres will be on a planned outage from 10pm on Friday, 26 August, to 7am Monday, 29 August 2022. The City’s walk-in centres will be closed during this period due to a power maintenance programme. The planned maintenance will impact automated and electronic services across the City. Customer Relations Agents will not be able to assist residents and stakeholders with billing and other queries until 8am on Monday.

This power change intends to stabilise all the data and call centre systems for the City by keeping these seamlessly available during load-shedding in the future.

City services that will be available during this period are:
• Fire services
• Emergency services
• Police services

To use these services while the City’s data centre is undergoing this crucial maintenance, please call: 011 375-5911.

The City apologises for any inconvenience caused.

#contactcenterworld, @CityofJoburgZA

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.joburg.org.za


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Published: Friday, August 26, 2022

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