News : Plano 9-1-1 Call Center Prepares for Reaccreditation
July 10, 2014 -- The City of Plano Public Safety Communications (PSC) department will host assessors from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) beginning July 19, as part of the department’s efforts to maintain accredited status by verifying it meets the commission’s state-of-the-art standards.
Assessors will examine all aspects of the department including policies and procedures, management, support services, hiring and selection, training and operations.
As part of the on-site assessment, agency employees and members of the community are invited to offer comments during a public phone-in session. The public may call on July 21 between 9:30 a.m. and 11:30 a.m. Telephone comments are limited to 10 minutes and must address the agency’s ability to comply with CALEA’s standards. A copy of the standards is available for viewing at the Plano Municipal Center at 1520 Avenue K. The public may make an appointment to review the standards with the Public Safety Communications Department.
PSC serves as Plano’s primary emergency call center, receiving emergency 9-1-1 and non-emergency calls for service and dispatching police, fire-rescue and EMS responses as needed. PSC was awarded initial accreditation through CALEA in 2005. Re-accreditation is part of a three-year process to verify that PSC has maintained the commission’s high standards.
Re-accreditation by CALEA assessors is part of a voluntary process to maintain accredited status, a highly prized recognition of emergency communications professional excellence.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Why Can’t You Take My Call?
Published: Friday, July 11, 2014
|The Taylor Reach Group|
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, sit...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact i...