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News : PlanSource Focuses on Customer Success with Voyager Release
Orlando, FL, USA, March 29, 2016 -- PlanSource announced the launch of Voyager, its spring product release, which provides users with a range of new enhancements to enrich the customer experience, including dashboards, new administrative tools and support options, and expanded rules and reporting capabilities.
"We built the Voyager release with busy HR teams in mind," said Dayne Williams, CEO of PlanSource. "Our goal was to save our customers time and resources and help them succeed by filling the release with practical tools, new communication channels and ways to better manage their employees' benefit choices."
To further improve customer experience, PlanSource introduced a call-center service earlier this year and has recently hired industry veteran Nate Swanstrom as Vice President of Customer Success. In this role, Swanstrom leads efforts to create best-in-class customer service and advance operational performance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
PlanSource is a technology company driven to create a better benefits and HR experience for employers and their employees. By offering flexible and intuitive software for benefits administration, insurance exchanges and human capital management, PlanSource''s complete cloud-based technology helps nearly 10,000 employers and 3.5 million consumers with benefits shopping, enrollment, billing, compliance and administration.
Published: Wednesday, March 30, 2016