News : Plantronics Customer Care Expands Global Customer Support
Santa Cruz, CA, USA, Feb. 6, 2017 -- Plantronics (NYSE: PLT) announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience.
Plantronics Customer Care uses the company’s back office infrastructure and omni-channel technology to manage all routes of communication (voice, email, chat, and text) into the Technical Assistance Center.
"We’re not in an 9–5 workday environment any more. It’s a global workplace with multiple time zones and locations," said Paul van den Berg, vice president, Global Customer Care, Plantronics. "The world is moving from a transaction economy to an experience economy, which means people now value their customer experience to a very high degree. This expansion of Plantronics Customer Care shows we are committed to the highest quality customer experience available."
Posted by Veronica Silva Cusi, news correspondent
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Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Friday, February 10, 2017
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