News : Plantronics Manager Pro Provides Insight Helping Improve Business Communications
Santa Cruz, CA, USA, May 3, 2016 -- Plantronics (NYSE: PLT) announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact center managers can gain insights from voice interactions, turning the headset into a data aggregation tool by using analytics to improve collaboration and customer service at the point of interaction.
"Over the last 15 years communications and contact center resellers have shifted their business model from one-time hardware purchases towards recurring software and services revenue," said Nancy Jamison, principal analyst at Frost and Sullivan. "At the edge of the network, Plantronics has unique insight into the quality and the value of every conversation. This new offer should help resellers further extend their business model by assuring great conversations on both ends of the call."
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Plantronics Manager Pro and Asset Analysis suite are available under an annual subscription from Plantronics Approved Resellers in Australia, Canada, Denmark, Ireland, New Zealand, Singapore, the United Kingdom, and the United States. The offer will be rolled out to other regions globally in the coming months.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Plantronics
Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Thursday, May 5, 2016
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