News : Plantronics USB Audio Processor Makes Customer Interactions Smarter
Berlin, Germany, Feb 24, 2015 -- Plantronics (NYSE: PLT) announces the Plantronics DA80 for customer service centers, a USB audio processor for softphones with high-quality audio, and one-touch call answer/end, mute and volume control is now available for order. Delivering contextual intelligence to the contact center, the DA80 used with Plantronics Manager Pro and Plantronics Hub can result in smarter customer interactions and more effective operations.
"The DA80 is far more than a simple step forward in performance and usability for a USB connection device. It helps our customers provide smarter customer service and impact business outcomes," said Bill Loewenthal, vice president, enterprise solutions, Plantronics. "By building the Plantronics DA80 into their softphone strategy, our customers will be on a platform that will provide unprecedented insight into CSR and customer interactions, leading to real business results."
Posted by Veronica Silva Cusi, news correspondent
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Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Friday, February 27, 2015