News : Plantronics USB Audio Processor Makes Customer Interactions Smarter
Berlin, Germany, Feb 24, 2015 -- Plantronics (NYSE: PLT) announces the Plantronics DA80 for customer service centers, a USB audio processor for softphones with high-quality audio, and one-touch call answer/end, mute and volume control is now available for order. Delivering contextual intelligence to the contact center, the DA80 used with Plantronics Manager Pro and Plantronics Hub can result in smarter customer interactions and more effective operations.
"The DA80 is far more than a simple step forward in performance and usability for a USB connection device. It helps our customers provide smarter customer service and impact business outcomes," said Bill Loewenthal, vice president, enterprise solutions, Plantronics. "By building the Plantronics DA80 into their softphone strategy, our customers will be on a platform that will provide unprecedented insight into CSR and customer interactions, leading to real business results."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From Plantronics
Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Friday, February 27, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...