News : Platform Black Transforms its Operation with Technology from NewVoiceMedia
Alternative finance company Platform Black, has transformed its sales operation with cloud contact centre technology from vendor NewVoiceMedia. The business deployed ContactWorld for Sales and Marketing to drive sales effectiveness.
??ContactWorld integrates seamlessly with Salesforce for increased efficiency in outbound calling operations and detailed reporting. Platform Black benefits from real-time dashboards and a rich source of historical data, providing visibility and tracking of individual activities, whilst call recording gives a meaningful insight into performance.
??ContactWorld enables each Platform Black customer to call their designated account manager directly, whilst the sales master call queue is used for general enquiries and new customers before they are assigned an account manager. With ‘click-to-dial’, staff can also dial directly from a calling list in Salesforce – simplifying the process and reducing the chance of misdialling. Customer records are then automatically updated, meaning there is a complete history of interactions as well as a clear audit trail. Follow-up activities can be easily created so that no lead is lost. This provides one view of the customer across all departments.
Sales agents are able to connect with customers and prospects from any location. They can dial contacts directly from the Salesforce1 Mobile App, maximising the historical data they hold on customers and prospects and vastly improving business efficiencies for the company’s field agents who need to contact and track communications on the move. Furthermore, automatic call logging ensures that interactions are captured for better call reporting, training and quality management.?
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Tuesday, August 19, 2014