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News : Playvox Achieves SOC 2 Type II Certification

#contactcenterworld, @playvox

Sunnyvale, CA, USA, July 8, 2021 -- Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions, announced the successful completion of a SOC 2 Type II audit.

SOC 2 Type II certification is critical for cloud-based providers that routinely manage, process and store personally identifiable and confidential employee, customer, and partner data. The Playvox Suite of cloud-based applications are designed from the ground up for enterprise-grade security, availability and privacy. The compliance frameworks, internal security policies and procedures, and SOC 2 Type II attestation provides customers with the assurance that their data is secure and reliable.

Playvox applications are designed from the ground up for enterprise-grade security, availability, and privacy.

"Our customers entrust us with their business-critical data and transactions," shares Oscar Giraldo, founder, and CEO of Playvox. "We have an obligation to secure sensitive data with the most stringent and tested frameworks, state of the art technology, and internal policies to instill confidence."

#contactcenterworld, @playvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About PlayVox:
Company LogoPlayvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Friday, July 9, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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