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News : Playvox and Squaretalk Partner to Optimize Customer Experience

#ContactCenterWorld

Jerusalem, Israel, Sept 2022 - Squaretalk, a cloud center software provider, announced its partnership with Playvox, the omnichannel contact center provider of Workforce Engagement Management solutions.

Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions. Together, Squaretalk and Playvox will empower contact centers with a cloud-native solution designed for the digital world of today.

"Squaretalk and Playvox both believe that you have to empower and enable agents in order to provide outstanding customer experiences," said Elie Rubin, CEO of Squaretalk. "Together with the Playvox Quality Management (QM) solutions, the Squaretalk Call Center platform opens another facet, allowing organizations to improve productivity and the evaluation of agents.

"In order to better manage our agents from one place, enhance productivity and evaluate performance, we needed to improve quality assurance standards. With AXIOM Squaretalk and Playvox QM, we empower the voice of our agents by allowing agents to request an evaluation review to clarify results. Our culture of open feedback expands as agent voices are heard, boosting morale and effectiveness of our team members," said Nir Saadon, Chief Operating Officer at 10bet. This is just one example of how the two companies together are providing value.

"Playvox has always put the agent at the heart of the customer experience," said Jurgen Hekkink, EMEA partner channel manager at Playvox. "This partnership with Squaretalk gives us the opportunity to provide our solutions to businesses worldwide - driving better customer outcomes."

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einpresswire.com


About Squaretalk:
Company LogoSquaretalk (formerly known as Deskforce) is a global interactive business communications platform providing voice, text, chat, and messaging solutions. Its core purpose is to simplify and enhance how businesses communicate with their customers by providing integration capabilities that elevate the user experience, drive customer loyalty, and scale operations. Headquartered in Jerusalem, Israel and with a hub in Bulgaria, its international footprint of over 200 clients and thousands of users globally reflects the company's success.
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About PlayVox:
Company LogoPlayvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Tuesday, September 20, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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