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News : Playvox Announces Partnership Integration with Five9 to Create Experiences for Customers and Agents

#contactcenterworld, @playvox, @Five9

Sunnyvale, CA, USA., Feb, 2024 - Playvox, a provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, announced its partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's technology with the Five9 Intelligent Cloud Contact Center.

"Playvox is proud to align with Five9 to bring its full suite of solutions, including its award-winning Workforce Management (WFM) solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox. "Companies like Chime, Rothy's, and the Pan Foundation are already taking advantage of our innovative technologies. Now, this partnership allows them to access these solutions from the Five9 integrated marketplace."

#contactcenterworld, @playvox, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://tvmnews.mt


About PlayVox:
Company LogoPlayvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
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About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Friday, March 1, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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