* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @playvox
Sunnyvale, CA, USA, Nov. 21, 2022 -- Playvox, a provider of Workforce Engagement management (WEM) solutions for the digital-first and CRM-centric contact center, has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox's technology solution to manage their employees more effectively, while helping overcome operations challenges.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"Playvox WFM Capacity Planner is a transformative offering to operationalize and support the way organizations throughout all industries prepare and forecast for the long-term," said Kristyn Emenecker, Playvox's Chief Product and Strategy Officer. "By leveraging Playvox's technology, this solution eliminates what many in the industry refer to as 'excel hell' involved with manual forecasting. The information is color-coded for easy interpretation, allowing for differing scenarios to be modeled, giving operations more insight and knowledge when trying to make decisions about long term staff. Users also have the ability to share online or export to CSV, making it easy to collaborate on plans."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About PlayVox:
Playvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
Published: Tuesday, November 22, 2022
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)  |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall