Sunnyvale, CA, USA, Oct, 2019 -- Playvox, a provider of software to improve agent performance and engagement, announced a complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations.
"Today's quality assurance and performance management tools only address a fraction of the customer service agent optimization equation," said Oscar Giraldo, Founder, and CEO of Playvox. "Our clients tell us they need a complete solution that ensures the highest service levels through agent evaluation, agent improvement, and agent inspiration. We are the only vendor to offer all three fully integrated on a single platform."
The Playvox agent optimization suite is designed to empower the entire customer service team, including agents, QA analysts, team leaders, and managers.
Posted by Veronica Silva Cusi, news correspondent
Playvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
Published: Monday, October 7, 2019
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