Sunnyvale, CA, USA, April 20, 2021 -- Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions, announced the launch of its global Channel Partner Program and named Carver Matheidas, Vice President of Channels.
The Playvox Suite of cloud-based applications empowers agents, workforce managers, quality analysts, team leaders, and management with the tools and real-time intelligence needed to create healthy work environments that result in superior customer experience.
"[Playvox is] the hottest solution partner we have and are gaining much hype with our clients," said Cloud Tech Gurus.
Six inaugural partners were announced to help meet the growing global demand for Playvox solutions. Each partner is licensed to resell the full Playvox solution suite.
Leading this market expansion initiative is Playvox's newest leadership team member, Carver Matheidas, Vice President of Channels. Before joining Playvox, Matheidas was VP of Channel Sales and Delivery for Zoomi.ai where he designed and managed technology and channel partnerships and programs. He also led channel and partner business management for Five9 and ShoreTel.
"The Playvox partnership strengthens our ability to help customers transform their businesses with the industry's best digital customer service solutions," said Bruno Stuchi, CEO at Aktie Now. "We are delighted to offer Playvox's digital-first workforce and quality management solutions to our Latin American customers."
"We are very excited to have Playvox in our Contact Center Technology Marketplace. They are the hottest solution partner we have and are gaining much hype with our clients," said Jessica Voss, Chief Technology Matchmaker at Cloud Tech Gurus.
"The ability to quickly address customer needs regardless of the engagement channel they are in is a key success factor in this decade. Playvox's digital-first workforce engagement platform enables agents to deliver superior omnichannel customer service," said Eric Chanh, Founder at Cloud Warriors. "Our team of experts helps clients empower their organizations to increase productivity with Playvox."
"The new hybrid workforce and increased focus on delivering successful customer experiences requires businesses to prepare for and manage their interactions in a new way. Playvox enables businesses to effectively address these changes and experience new levels of CX success," said Andrew Pryfogle, Founder and CEO at CX Effect. "By partnering with Playvox, our Advisors gain access to a solution that's at the forefront of providing innovative strategies for how contact centers optimize their workforce."
"Our relationship with Playvox began as a customer. We use Playvox's quality management and incentive in our contact center of 30 agents who support 10,000 Salesforce users," said Carlos Vicente, Founder Partner, Co-CEO, and Head of Business & Marketing of Kolekto Tecnologia. "After seeing our results, it was clear how Playvox could benefit our customers and the Brazilian market. As a customer, it was a natural next step for us to partner with Playvox."
"The importance of customer experience has never been greater, and neither has the need for enterprises to achieve it efficiently and cost-effectively. That's why we're excited to offer Playvox's industry-leading solutions to our clients," said Craig Fox, Director of Enterprise Sales at Winspeed Technologies.
Posted by Veronica Silva Cusi, news correspondent
PlayVox's mission is to make call centers a better place to work. End the use of spreadsheets to manage your workforce. We have new approaches and tools to empower call center agents to be more productive and engaged. We give team managers and executives super power capabilities to manage their workforce by taking applying holistic and new capabilities to your existing practices. Ten applications on one, cost-effective and cloud-based platform.
Published: Thursday, April 22, 2021
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