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News : Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand

#contactcenterworld, @playvox

Sunnyvale, CA, USA, April 20, 2021 -- Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions, announced the launch of its global Channel Partner Program and named Carver Matheidas, Vice President of Channels.

The Playvox Suite of cloud-based applications empowers agents, workforce managers, quality analysts, team leaders, and management with the tools and real-time intelligence needed to create healthy work environments that result in superior customer experience.

"[Playvox is] the hottest solution partner we have and are gaining much hype with our clients," said Cloud Tech Gurus.

Six inaugural partners were announced to help meet the growing global demand for Playvox solutions. Each partner is licensed to resell the full Playvox solution suite.

Leading this market expansion initiative is Playvox's newest leadership team member, Carver Matheidas, Vice President of Channels. Before joining Playvox, Matheidas was VP of Channel Sales and Delivery for Zoomi.ai where he designed and managed technology and channel partnerships and programs. He also led channel and partner business management for Five9 and ShoreTel.

"The Playvox partnership strengthens our ability to help customers transform their businesses with the industry's best digital customer service solutions," said Bruno Stuchi, CEO at Aktie Now. "We are delighted to offer Playvox's digital-first workforce and quality management solutions to our Latin American customers."

"We are very excited to have Playvox in our Contact Center Technology Marketplace. They are the hottest solution partner we have and are gaining much hype with our clients," said Jessica Voss, Chief Technology Matchmaker at Cloud Tech Gurus.

"The ability to quickly address customer needs regardless of the engagement channel they are in is a key success factor in this decade. Playvox's digital-first workforce engagement platform enables agents to deliver superior omnichannel customer service," said Eric Chanh, Founder at Cloud Warriors. "Our team of experts helps clients empower their organizations to increase productivity with Playvox."

"The new hybrid workforce and increased focus on delivering successful customer experiences requires businesses to prepare for and manage their interactions in a new way. Playvox enables businesses to effectively address these changes and experience new levels of CX success," said Andrew Pryfogle, Founder and CEO at CX Effect. "By partnering with Playvox, our Advisors gain access to a solution that's at the forefront of providing innovative strategies for how contact centers optimize their workforce."

"Our relationship with Playvox began as a customer. We use Playvox's quality management and incentive in our contact center of 30 agents who support 10,000 Salesforce users," said Carlos Vicente, Founder Partner, Co-CEO, and Head of Business & Marketing of Kolekto Tecnologia. "After seeing our results, it was clear how Playvox could benefit our customers and the Brazilian market. As a customer, it was a natural next step for us to partner with Playvox."

"The importance of customer experience has never been greater, and neither has the need for enterprises to achieve it efficiently and cost-effectively. That's why we're excited to offer Playvox's industry-leading solutions to our clients," said Craig Fox, Director of Enterprise Sales at Winspeed Technologies.

#contactcenterworld, @playvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About PlayVox:
Company LogoPlayVox's mission is to make call centers a better place to work. End the use of spreadsheets to manage your workforce. We have new approaches and tools to empower call center agents to be more productive and engaged. We give team managers and executives super power capabilities to manage their workforce by taking applying holistic and new capabilities to your existing practices. Ten applications on one, cost-effective and cloud-based platform.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, April 22, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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