Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Playvox Names Louis Bucciarelli as CEO to Lead Accelerating Growth

#contactcenterworld, @playvox

Sunnyvale, CA, USA, Aug. 10, 2021 -- Playvox, a workforce engagement management solution for digital customer care, announced that its Board of Directors has appointed Louis Bucciarelli as Chief Executive Officer effective August 2, 2021. An industry veteran, Bucciarelli is a strategic business operations and revenue leader who previously held the position of Chief Operating Officer at Playvox.

"Playvox is uniquely poised to lead the workforce engagement management market and power operational excellence."

"On behalf of the board, we are delighted to have Louis step into the role of CEO. The results achieved under his leadership have played an instrumental role in the rapid success of Playvox," commented Carol Snell, chairperson of the Playvox Board of Directors. "The company is at a growth inflection point and I look forward to Louis leading Playvox to even greater market success worldwide."

Since joining Playvox in 2019, Bucciarelli has worked side by side with Oscar Giraldo, co-founder, to execute the company's strategic direction. As Chief Operating Officer, Bucciarelli oversaw finance, customer success, marketing, partners, international operations, and sales. He helped grow the company's functions from a start-up model to well-executed global operations, completing two acquisitions and one funding round. Also under his leadership, Playvox achieved triple-digit growth, global expansion in Europe and APAC, established strategic relationships with its clients and partners, and now has over 175 employees. As CEO, engineering, product management, and human resources are also now part of Bucciarelli's responsibilities.

Oscar Giraldo, co-founder of Playvox, has taken on a new role as Chief Innovation Officer and will continue serving on the board of directors. In his new position, Giraldo will be responsible for driving innovation across the company, including evaluating new technologies and partnerships that further shape Playvox's leadership role in workforce engagement management in the digital market.

"I look forward to continuing to work side by side with Louis in his new role," shared Giraldo. "Becoming Chief Innovation Officer tightly aligns my core strengths with envisioning and evangelizing the future of customer contact center experience delivery to create greater value for our organization, employees, the industry, and stakeholders."

"Playvox is uniquely poised to lead the workforce engagement management market and power operational excellence enabling our customers to deliver exceptional experiences," said Louis Bucciarelli. "I am honored, humbled, and excited to be chosen to lead this amazing team as we build software and relationships that unlock the potential in every customer, every employee, and every interaction."

#contactcenterworld, @playvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About PlayVox:
Company LogoPlayVox's mission is to make call centers a better place to work. End the use of spreadsheets to manage your workforce. We have new approaches and tools to empower call center agents to be more productive and engaged. We give team managers and executives super power capabilities to manage their workforce by taking applying holistic and new capabilities to your existing practices. Ten applications on one, cost-effective and cloud-based platform.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =