Sunnyvale, CA, USA, Apr 4, 2022 -- Playvox, a CRM-connected omnichannel contact center provider of Workforce Engagement Management solutions, is launching its new Capacity Planner solution at the Society for Workforce Planning Professionals Annual Conference in Nashville, Tenn.
With Playvox's Capacity Planner, contact centers can easily create staffing scenarios and scale their workforce levels.
"The Capacity Planner enables Playvox's customers to successfully and nimbly navigate these times of economic disruption and technology transformation," said Emenecker. "We're proud to launch this reimagined product during the SWPP Annual Conference, and to give attendees the first look at this exciting new take on long-term planning for service operations."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About PlayVox:
Playvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
Published: Tuesday, April 5, 2022
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