Manila, Philippines, Aug 21, 2020 -- The SM Store, in collaboration with PLDT, introduces its nationwide hotline number to support the store’s Call to Deliver service, as part of continuous efforts to provide a better customer experience for shoppers.
The SM Store’s #MyNumber hotline is powered by PLDT’s fixed-line network that will allow customers to dial the hashtag sign followed by five digits, which will connect them to the nearest The SM Store branch.
Through the fortified partnership, the full-featured contact service solution of PLDT will make ordering and shopping from The SM Store more convenient for their customers throughout the country.
According to Teresita T. Sy-Coson, Vice Chairman of SM Investments Corporation, "We at SMIC have always endeavored to enhance our facilities and provide an outstanding experience for our valued customers. This hotline will improve our delivery service, especially during this time of COVID-19."
"The PLDT Group is fully committed to being a partner of the SM Investments Corporation in delivering better customer experience. We are always ready to extend support and innovative solutions to enable our partners to rise above the challenges posed by the global pandemic," said Manuel V. Pangilinan, PLDT Chairman and CEO.
Posted by Veronica Silva Cusi, news correspondent
Founded on November 28, 1928, Philippine Long Distance Telephone Company (PLDT) is the leading telecommunications provider in the Philippines. Through its three principal business groups - fixed line, wireless, and information and communication technology - PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, cellular and satellite networks.
Published: Tuesday, August 25, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
PH: (+61) 406 501 368
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...