New York, NY, September 15, 2020 -- Plum Voice, a communications platform-as-a-service (cPaaS) provider for voice technologies, announced the release of SecureAssistant, an offering that descopes the contact center from PCI-DSS requirements while optimizing consumer satisfaction and minimizing the need for disruptive technology changes.
SecureAssistant is a PCI-compliant virtual agent that can be conferenced into calls to accept and mask sensitive payment details while the agent remains on the line to maintain a cohesive consumer experience. By masking transmission of the consumer’s payment information to the live agent or to contact center equipment such as call recorders, SecureAssistant assures that neither the agent nor any part of the contact center technology receives sensitive payment data. The contact center is therefore descoped from PCI-DSS requirements, thus creating PCI-DSS compliance for an enterprise contact center in a cost-efficient manner.
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"The secure Plum Voice cloud has long been the preferred platform for many payment processors and enterprises looking to automate sensitive voice dialogs such as those related to payments," notes Matt Ervin, CEO of Plum Voice. "SecureAssistant lets us introduce the security of automation into a dialog where the agent remains on the line talking to the consumer throughout the call. So we are synergistically pairing live human customer service with AI voice automation."
About Plum Voice:
Plum Voice is a single-source provider of carrier-class IVR (Interactive Voice Response) solutions. Plum offers, pre-built IVR applications, hosted IVR services, turnkey IVR systems, and professional services to design and build custom IVR applications. Plum works with companies of all sizes across a broad range of industries
Published: Wednesday, September 16, 2020
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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