News : Plusnet’s Jobs Boost for City
Yorkshire, UK, April 15, 2015 -- Phone and broadband provider Plusnet plans to create 200 jobs in Yorkshire over the next 18 months.
Andy Baker, the company’s chief executive, said the extra staff would be hired at the company’s call centre in Leeds in response to demand.
Plusnet, which was founded in 1997 and bought by BT in 2007, already employs around 850 people at its headquarters in Sheffield.
Mr Baker told the Yorkshire Evening Post: "We’ve gone from opening the building in Leeds, in November 2013, to having just shy of 250 people in the building now. We’ve also made the commitment to expand the building space.
"We’ve got room to grow for another 200 people. We will grow into that space within the next 18 months. Plusnet has trebled in size over the last five years. We will continue to stay on that growth curve. "That growth curve means we will create more jobs."
He added: "That’s being able to deal with customers’ queries via Youtube, with videos, via webchat, and the customer can interact with an adviser online. We think the thing we do better is fuse together price and service. Service is really important to us. There’s something about the Yorkshire personality that gives fabulous service."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Plusnet
Back in 1997 Plusnet was born. Its plan was simple - to think and act differently from other providers and save its customers money. More than a decade later, the company is still providing great value phone and broadband from its HQ in Yorkshire. In fact, Plusnet guarantees it "won't be beat" on price for standalone broadband. Plusnet's telephone and online support provides loads of help right around the clock and the company offers customers the chance to compare broadband prices online to ensure that they are getting the best deal possible.
Published: Thursday, April 16, 2015