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News : Plymouth Call Handlers Busy with Bin Collection Enquiries
Plymouth, England, UK, Jan 20, 2015 -- Concerned residents have been flooding the city council with calls after changes to bin collection arrangements.
Monday saw the start of new bin days for most people in the city, along with rules about how and where we leave our rubbish.
A council spokeswoman said the changes had prompted many people to get in touch looking for more information, and called for residents to be patient.
"We took more calls than usual in our contact centre, but many callers were concerned that their bins had not been collected at their usual time," she said.
"We have reminded them that the time of the rounds will have changed as the trucks are on different routes.
"More than 75 per cent of homes will have new bin days, so there will be a period of time where the public – and the crews – adjust to the new arrangements.
"We have reminded crews that there may be one or two Christmas trees that are now waiting with their rubbish to be collected."
Some people have complained they had a card telling them their day was not changing, but the council says they also provided other vital information.
"We have used the opportunity of the new rounds to remind all households about what we can and can’t recycle, as well as the fact we will not take rubbish left by the side of bins," the spokeswoman said.
"It has after all been seven years since we did this on such a scale and many people may not be fully aware of what they have to do.
The new rounds largely covered Plympton and towards the east of the city, and while we have been made aware of a small number of issues with one or two roads not getting the right information, our supervisors have been double checking areas.
"We are asking people to double check their bin days and whether their recycling is due to be picked up by going to the website."
A ‘mop-up crew’ has been put on standby to pick up any bins that have been missed, and the council has promised to resolve any issues.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, January 23, 2015