Seoul, South Korea, March, 2020 -- Prime Minister Chung Sye-kyun says a cluster of COVID-19 infections linked to an insurance call center in southwestern Seoul stands as a cautionary tale to prevent similar incidents in the country.
During his visit to the call center housed in a commercial building in the Sindorim area in Guro District on Thursday, Chung said lessons should be learned from this case and more proactive efforts made so there is not another recurrence of such a cluster of infections.
Chung admitted that while the government focused a lot of attention on nursing homes nationwide following the mass outbreak in Daenam Hospital in Cheongdo County last month, it failed to inject similar efforts into call centers. He said the Guro call center case requires efficient countermeasures to be set up for all other call centers in the country.
The prime minister also noted slight declines in the number of new infections in Daegu and North Gyeongsang Province, and urged the government to remain alert and ready for the possibility of sporadic outbreaks.
Seoul Mayor Park Won-soon accompanied Chung during the visit along with senior district and government officials. According to municipal government, at least 102 COVID-19 patients were known to have contracted the disease at or via the call center.
Posted by Veronica Silva Cusi, news correspondent
Source: http://world.kbs.co.kr
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Monday, March 16, 2020
| 5.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 10.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall