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News : PNG Helpline Says Violence Affects Everyone

#contactcenterworld, @childfund

Port Moresby, Papua New Guinea, June 26, 2018 -- A phone helpline for women experiencing violence in Papua New Guinea says thousands have used the service but the problem continues to affect nearly every woman in the country at some point during her lifetime.

New Zealand's Ministry of Foreign Affairs has been supporting the aid agency ChildFund over the past four years to set up and run PNG's only toll free nationwide phone service.

Some of the team visited similar helpline agencies in New Zealand recently and spoke to Jenny Meyer about their work.

"We assure them that it's confidential no one is going to know what they're sharing with us and that, so it helps them to open up and speak about the violence they are experiencing or the abuses they're experiencing at home."

Kinime Daniel is a social worker and counsellor with 1 Tok Kaunselin Helpim Lain based in Port Moresby and says some of the calls can be very distressing but it is important to help those in need.

"They discuss with us of the sexual violence they have been through or the physical violence, like husband bashing them up or children going through rape. Those are issues they openly discuss with us."

She says the seven day a week service runs for 12 hours a day and the fact it exists helps women, who can feel trapped by violence, to take action and sometimes children and witnesses to rape or assault also call.

"They can call in from where ever they are, in the secret behind doors, out of reach of anyone. And also knowing the service is available, it empowers them. It also helps them to think that they can do something."

Marcia Kalineo is PNG's national co-ordinator of the Family and Sexual Violence Committee, an umbrella group tasked with legal reform, service provision, advocacy and research to change the culture of violence.

"The reality is that everybody has faced some form of violence in their lifetime. Whether they have been a perpetrator or they have been a victim, every household knows and they've seen violence."

She says there are some improvements with a growing number of family support centres, family units within police stations, education on legal protection and the violence hotline.

Ms Kalineo says a life free from violence is everyone's right and the topic is no longer completely ignored in PNG.

"People are aware of the issue. The issue of violence is there, everyone knows that violence is happening. Now getting people on board to advocate more and address the issue is also becoming a great need and we see a lot of people responding."

She says the private sector, churches, government, and aid agencies are all responding but the issue keeps growing as people speak up asking for help and more still needs to be done.

"The figures are still alarming. We have done so much for response and we are now trying to focus more on prevention work and we need to get to the roots of it. It starts with individuals and it starts with families. And parents have to be role models, they need to be able to look at what is it within themselves that can help them to raise up their children to be good role models and citizens."

Kinime Daniel says it has been very interesting visiting helplines in New Zealand and phone counsellors need to receive good supervision and support for themselves so they can continue to do their work.

"What they do is very similar to what we do. We are very keen on learning a lot from them. We can establish a good relationship to continue our work in PNG maybe doing phone calls or skype or any supervision that they can also provide to us to help our work in PNG."

The head of ChildFund New Zealand Paul Brown says addressing violence is a vital part of aid for developing countries.

"We provide clean water, education, health initiatives, job training activities for people in communities but all of that gets undermined or eroded if that community is not safe for, particularly for children, for women or for men. So we think reducing violence and responding to violence has to be an essential ingredient."

Paul Brown says the PNG hotline is having a positive practical impact in the lives of thousands of families who previously received little help.

If you or someone you know is a victim of domestic or gender based violence in PNG, you can speak confidentially to 1-Tok Kaunselin Helpim Lain +7150 8000.

#contactcenterworld, @childfund

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.radionz.co.nz


About ChildFund International:
Company LogoChildFund International is inspired and driven by the potential that is inherent in all children; the potential not only to survive but to thrive, to become leaders who bring positive change for those around them. We work in 31 countries, assisting approximately 17.8 million children and their family members in 2012. Our distinctive approach focuses on working with children, regardless of race, creed or gender, throughout their journey from birth to young adulthood, as well as with families, local organizations and communities globally to create the environments children need to thrive.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Wednesday, June 27, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
PH: +91-9549999916

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)
PH: (+61) 406 501 368

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

15.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
 

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